Want to know a bit more about CarbonPay? We’ve got the answer

The Basics

What is CarbonPay's mission?

At CarbonPay, we know climate change is complicated, but we believe climate action doesn’t have to be. With CarbonPay Business Ctrl we’ve reinvented the way we pay so that those everyday unavoidable business expenses no longer hold us back from protecting our planet.

What is CarbonPay Business Ctrl?

CarbonPay Business Ctrl is the planet’s most impactful payment card for business’ to stay in ctrl of their expenses, environmental impact and climate action. With every $1.50 you spend using your CarbonPay card, we automatically offset 1kg of CO2 and help track and offset your carbon footprint at no extra cost.

Are you a bank?

No, we’re not a bank. We’re a payment platform that helps track and offset your carbon footprint automatically every time you pay. We’ve partnered with the best players in the banking and fintech sector – Visa, Modulr and Stripe.

How can I sign up for a CarbonPay card?

Sign up for CarbonPay Business Ctrl on our website in under 5 minutes! After we verify your business’ information, you will be all set to offset.

Who can sign up for a CarbonPay card?

CarbonPay Business Ctrl is accessible for all businesses of any size who are ready to combat climate change and take responsibility for their carbon footprint!
With no credit checks, interest rates or payment due dates to think about, you can give make climate action in your business, second nature.

How much does it cost to join CarbonPay?

First and foremost, we can’t afford not to act. That’s why we’ve made our pricing just as accessible as our signup process. At just $5 per month, per cardholder, our simple and transparent pricing plan scales with the size of any business.

What is the difference between a physical, digital, virtual and one-time-use card

Virtual cards: Instantly setup and issue an unlimited amount of virtual cards. You can access the details on your dashboard and pay plastic free automatically. What’s more? Give each virtual card an ID to further organize your spend and ctrl your security.

Physical cards: For all those other times when a digital card is not accepted, we still offer the good old traditional physical card to keep in your pocket.

One-time-use cards: For the freelancer or employee who needs to make a single purchase instead of maintaining a balance, we have a card for that too. No more petty cash or sharing office payment card details.

Who do I contact if I have a question?

We’re here to help. Please email your questions to support@carbonpay.io and one of our team members will be in contact as soon as possible.

Is CarbonPay secure?

When you pay with us, you can trust that every transaction is offsetting CO2 protected and securely by Visa, Modulr and Stripe: the safest hands in banking and fintech.

Where can I use my CarbonPay card?

You can use the CarbonPay card to purchase anything, anywhere in the world that accepts Visa. The CarbonPay Visa card is accepted at 70m+ merchants in 200+ countries.

Can I use my CarbonPay card abroad?

Yes. We’ll charge you in your local currency at Visa’s daily foreign exchange rate. What’s even better? We don’t add any extra travel fees on top.

What countries can sign up for a CarbonPay card?

Currently, you can sign up for a CarbonPay Business Ctrl card in the UK & US. We will soon be available in the EU in early 2023. Keep an eye out as we’ll be expanding even further very soon!

Can I add my CarbonPay card to my phone?

If you’re in the US, yes! If you’re in the UK, very soon. Just like a normal bank card, CarbonPay card works with Apple Pay, Google Pay and Android Pay.

Do you charge interest?

There are no interest fees for the CarbonPay Business Ctrl card.

Climate Action

How do you offset CO2?

We are proud to partner with Climate Impact Partners, SeaTrees and Stripe Climate who are experts at enacting projects that reach far beyond just planting trees. From restoring coastal blue carbon ecosystems, to replacing cookstoves in Ghana with clean, green alternatives to looking into the future at innovative carbon removal technologies that include carbon capture and storage across the globe: our choice of partners means you’re making a real difference to the planet right now, and way into the future.

Will I get charged extra for carbon offsetting?

Nope! Nothing changes when you make a purchase, except climate action going on behind the scenes. With no caps, limits or minimum spend required, the carbon you offset with your CarbonPay card is included in the price of your purchase. If your total purchase is $250, it will still cost $250 with CarbonPay.

How can I track the carbon footprint of my transactions?

Powered by ecolytiq, track your business’ carbon footprint in comparison to the tonnes you’ve offset in real time from the Impact page of your dashboard. Whether it’s for a specific transaction on a month, 3 month or annual scale, break down your impact even further into categories, departments and projects to capture the biggest carbon culprits even further.

The carbon footprint of your individual transactions is recorded once the transaction changes from pending to settled to ensure that any additional fees or tips are included in our tracking.



Is CarbonPay ethical and sustainable?

We’re committed to creating a sustainable future for our planet and doing so as transparently and ethically as possible.That’s why we’re holding ourselves accountable, too. We’re a pending B Corp and a proud member of 1% for the Planet, meaning that we give at least 1% of our profits to tackling the planet’s most pressing environmental issues and are certified carbon neutral.

Manage Account

How do I manage my account?

Capture every corner of your Business Ctrl account on your dashboard homepage. Track and manage everything from your carbon footprint to your total spend, to your cardholder’s most recent transactions, all in one central spot.

How do I activate my physical card?

When your physical card arrives, simply login to your dashboard, go to My Wallet, and activate the card listed. You’ll just need to confirm a few details but then you’ll be all set to offset!

How do I add funds to my account?

Once you’ve initially set up your account, there’s a few steps before your dashboard is officially active and funds can be added. The My Tasks section of your dashboard homepage will appear and guide you through this process. Once your account has been activated, your personal account details will be available when you click, Add funds.

How many cards can I create per cardholder?

You can create an unlimited amount of virtual cards. For security purposes, within a 24 hour window there is a maximum of 10 physical and 10 one-time-use cards allowed for each cardholder. If for any reason a user would like to create more, simply reach out to support@carbonpay.io and we will override this limit.

How do I manage, add or remove team members from my business account?

For Cardholders, you can view, manage, add or delete individuals from the Cardholders page. For other team members, like Admin, Head of Departments and View Only, you can add users through the Settings page and Team tab.

To delete an Admin, please email support@carbonpay.io with the name of the user and the reason for deleting and our team will handle the rest.


How do I add a Cardholder?

As an Admin or Head of Department, you can add a new Cardholder from two places. The first is clicking ‘Add a new Cardholder” on your dashboard home page. The second is on the Cardholders page, and clicking the Add Cardholder button in the top right. After you enter the contact details required, the Cardholder will be added to the list on the Cardholders page.


How to I connect with my business' accounting software?

From the Settings page, navigate to the Accounting tab and select the accounting integration that you would like to sync your CarbonPay Business Ctrl account with, and complete the following prompts.

Can I create different accesses for different users in the company?

Yes, the four levels of permission available are Admin, Head of Department, Cardholder & View Only.

Admins have total access over the entire business account.

Heads of Departments are able to manage cardholders and funds within the specific Department they’ve been assigned to.

Cardholders manage their own finances, transactions and their requests for additional funds or other changes are directed to an Admin or Head of Department.

The View Only permission has access to the entire business’ account information, without any ability to change, add or delete anything.


Can I set balance alerts?

Yes. Admin roles have the ability to set custom balance alerts for both the Total Company Balance and their Personal Cardholder Balance. Heads of Departments can set custom balance alerts for their Department Balance and their Personal Cardholder Balance, and Cardholders can set custom balance alerts for their Personal Cardholder balance. Once the limit you’ve set is reached, you will receive an email prompting you to add or request additional funds.

Can I automatically add funds to my cardholders?

Yes! Admins have the option to automatically add funds to an individual Cardholder, Cardholders within a department, or across every Cardholder in the company. From the Cardholders page, set the same amount to auto-add funds across everyone in the company by enabling the Company auto-add funds toggle on the right hand side. Alternatively, you can set custom amounts for each Cardholder when you edit an individual name in the list.

How do I order a replacement card?

If you misplace your physical card you can replace it from the My Wallet or Cardholders tabs and select the Replace button on the associated card. If you need a hand, please email support@carbonpay.io

What do I do if my CarbonPay card gets declined?

First, check your notifications for more information on why the transaction was declined. Please make sure that the cardholder balance and monthly limit are sufficient to complete the transaction. If you are a Cardholder, you may need to contact the Admin or Head of your Department who manages your funds. If you need further assistance, please email our support team at support@carbonpay.io

Can I allocate certain transactions to specific company projects?

Yes! You can allocate individual transactions to specific company projects from the Transactions page in your dashboard.

Can I track the carbon footprint of my spend by Department, Project and Cardholder?

Yes! You can track and break down the carbon footprint of Departments and Projects within your company from the Impact page in your dashboard. To track the carbon footprint of individual cardholders spend, you can search their name on the Cardholders page.

What is the difference between Total balance, Allocated balance and Remaining balance?

Total balance: The total amount that has been transferred into your CarbonPay account. This is the sum of both the funds that Admin have allocated to Departments and Cardholders and the remaining balance left to still be allocated, when necessary.

Allocated balance: The amount of funds that has been taken from the total amount and given to Departments and Cardholders.

Remaining balance: The remaining funds from the Total balance amount that has not yet been given to Departments and Cardholders.

What is the difference between Monthly card spend and Monthly card limit?

Monthly card spend: This is a running tally of how much an individual Cardholder has spent on that specific card during the current month.

Monthly card limit: The maximum amount that the card can spend during the current month.

Can I download a certificate that shows me how much I have offset

Yes! From the Statements page you can download a monthly impact certificate detailing the total carbon your business has offset as well as a financial statement detailing every transaction by month.

How do I cancel my account?

To cancel your CarbonPay Business Ctrl account, please email support@carbonpay.io and we will take care of the rest. Please remember to return any leftover funds from your account back into your bank account from the Settings page and Payout tab.

How do I view my PIN for my physical card? (UK only)

From the My Wallet page, physical cards will have a View PIN button under the card details prompting you to enter a 6-digit verification code before your unique PIN is revealed.

Security & Privacy

What do I do if I lose my card?

As soon as you may think you’ve lost your card, login to your dashboard and freeze the card. Contact the Company Admin who can cancel the card and request a replacement for you. If you need further support, you can always contact support@carbonpay.io and one of our team members will reach out as soon as possible.

Where can I find information on the Payment Services Directive?

You can find information about the Payment Services Directive here.

Where can I find Terms of service and Privacy policy?







Terms and conditions

Privacy policy

What data does CarbonPay capture?

Our Privacy policy details what data and information is collected and stored.


Where is my money held?

For GBP deposits your money is held with Barclays.

For USD deposits your money is held with Evolve Bank & Trust.